The short answer
Tools compared18
- Lowest starting price
- $7 · HubSpot Service Hub
- Free plans
- 6 of 18
- Prices published
- 12 of 18
- Sales-led only
- 6
AI customer service software at a glance
Median starting price$23/moHalf start between $15 and $29
Free plan33%39% offer a time-limited trial
Buy online61%Sign up and pay without a sales call
Sales only33%Demo or contact sales to buy
How they charge
Every AI customer service software, side by side
| Tool | Starts at | Usage price | Free plan | How you buy | Checks | Checked |
|---|---|---|---|---|---|---|
 HubSpot Service Hub |
$7/mo yearly | – | Yes | Both | 6/8 | Oct 29, 2026 |
 Dialpad |
$15/mo | – | – | Both | 6/8 | Oct 29, 2026 |
 Freshdesk (Freddy AI) |
$19/mo yearly | – | – | Both | 5/8 | Oct 29, 2026 |
 Intercom (Fin) |
$19/mo yearly | $0.99/minute | – | Both | 8/8 | Oct 29, 2026 |
 Zendesk |
$19/mo yearly | $1.50/minute | – | Both | 8/8 | Oct 29, 2026 |
 Tidio (Lyro) |
$24.17/mo yearly | – | Yes | Both | 7/8 | Oct 29, 2026 |
 Weav |
$29/mo | $49/credit | Yes | Both | 6/8 | Oct 29, 2026 |
 Zoho Desk |
₹420/mo yearly | – | Yes | Both | 8/8 | Oct 29, 2026 |
| Ada | – | – | – | – | 0/8 | Oct 29, 2026 |
 Crescendo |
– | – | – | Sales-led | 6/8 | Oct 29, 2026 |
 Decagon |
– | – | – | Sales-led | 7/8 | Oct 29, 2026 |
 Forethought |
– | – | – | Sales-led | 8/8 | Oct 29, 2026 |
 Gladly |
– | – | – | Sales-led | 6/8 | Oct 29, 2026 |
 Gorgias |
– | – | – | Both | 7/8 | Oct 29, 2026 |
 Kustomer |
– | – | – | Sales-led | 7/8 | Oct 29, 2026 |
 Rasa |
– | – | Yes | Both | 6/8 | Oct 29, 2026 |
 Sierra |
– | – | – | Sales-led | 4/8 | Oct 29, 2026 |
 Yellow.ai |
– | – | Yes | Both | 7/8 | Oct 29, 2026 |
The tools
HubSpot Service HubHubSpot Service Hub is customer service software with a help desk, ticketing, knowledge base and an AI Customer Agent, sold as Free, Starter, Professional and Enterprise per-seat plans.$7 /moDialpadDialpad is an AI communications platform with a contact center, sales dialer, business phone and AI agents for voice and digital customer service.$15 /moFreshdesk (Freddy AI)Freshdesk is Freshworks' help desk and ticketing software with a Freddy AI Agent for email support, an AI Copilot for agents and AI Insights for analytics.$19 /moIntercom (Fin)Intercom is a helpdesk with a built-in AI agent, Fin, that answers customer questions across chat, email, phone and more and hands off to human agents.$19 /moZendeskZendesk is an AI customer service platform combining ticketing, messaging, voice and AI agents that resolve customer requests.$19 /moTidio (Lyro)Tidio is a customer service platform that combines live chat, a help desk, Flows automation and the Lyro AI agent.$24.17 /moWeavWeav is an AI customer support platform that trains on a company's website and docs, answers customer questions with AI agents, and includes a shared inbox for human agents.$29 /moZoho DeskZoho Desk is help desk software with multichannel ticketing, a knowledge base, automation and AI agents.₹420 /moADAdaQuoteCrescendoCrescendo sells an AI-native customer experience platform of AI agents that handle support across voice, chat, email and text, plus QA, insights and knowledge tools.QuoteDecagonDecagon sells AI agents that handle customer support over chat, voice, and email.QuoteForethoughtMulti-agent AI platform for customer support that resolves tickets across chat, email, voice and Slack, now part of Zendesk.QuoteGladlyGladly is an AI customer service and commerce platform for retail and ecommerce brands, covering chat, voice, email and SMS in one conversation thread.QuoteGorgiasEcommerce helpdesk with a built-in AI Agent, aimed at Shopify brands.QuoteKustomerKustomer is an AI-native customer service CRM and helpdesk platform with AI agents, omnichannel messaging, workflows and analytics.QuoteRasaRasa is a platform for building and running voice and chat AI agents, with a free developer edition and an enterprise tier.QuoteSierraSierra is a conversational AI agent platform for businesses, used to build and run customer service agents across chat, SMS, WhatsApp, email, voice and ChatGPT.QuoteYellow.aiEnterprise agentic AI platform for building AI agents that handle customer and employee service over voice, chat and email.QuoteHow this list is made
Every price is read from the vendor's own pricing page on the date shown and tied to the line it came from. Tools are ordered by what they cost at a typical volume, then by starting price. No one pays to be listed or ranked.